- Delivery will be made by Yamato Transport Co. to the delivery address specified by the customer.
- Delivery will be made as soon as all customer orders are received.
Scheduled date of arrival
- Delivery will be made as soon as the product arrives.
- Delivery may be delayed due to production reasons. Please understand that we will contact you in such cases.
- Please note that the estimated arrival date is a rough estimate and may vary slightly depending on the product.
- Please note that we cannot accept any cancellations, returns, or exchanges of pre-order items due to customer reasons.
- Please contact us within 7 days of receipt of your order if there is any problem with the product. Please note that we will not be able to accept items without tags attached or items that have been worn outdoors.
Regarding the timing of product delivery
- In-stock items will usually be shipped within 1-3 business days after the order is confirmed.
- This does not apply to items with a specific arrival date.
- For made-to-order items, shipping will be processed from the scheduled shipping date after each item is made to order.
- Please note that the arrival date may vary depending on your location.
- After the shipment is completed, we will notify you of the tracking number. If you do not receive your order, please use the number to check the status of your order.
- Please note that there may be a slight delay in shipping during busy periods.
Available delivery areas
- Within Japan
Even in areas where delivery is possible, there is a possibility that there will be a delay in delivery. We apologize for any inconvenience this may cause and thank you in advance for your understanding.
Delivery Charges
Nationwide flat rate 1,200 yen (tax included)
However, delivery to Okinawa Prefecture and remote islands is a flat rate of 1,500 yen (tax included).
- No handling charge for credit card orders.
- Depending on the contents of your order, delivery may be made from multiple locations. Please check the total amount on the payment page.
- For details, please check your shipment confirmation e-mail or [ My Account ] after the shipment is completed.
If the payment method is Cash on Delivery (COD), a separate COD fee will be charged as shown below.
Cash on delivery amount Cash on delivery fee (tax not included)
300 yen
Less 10,000 yen
400 yen
Less 30,000 yen
600 yen
Less 100,000 yen
1000 yen
Less 300,000 yen
2000 yen
Less 500,000 yen
6000 yen
Less 600,000 yen
When there is a change of address after an order is placed
- If the delivery address changes after the order is completed, please be sure to contact our Customer Center.
- If you change your membership registration information from [ My Account ] after placing an order, the delivery address will not be changed at the time of the order.
- If you do not contact us, your order will be shipped to your old address.